1. The real color of the tapestry may be slightly different from the pictures shown on website caused by many factors such as brightness of your monitor and light brightness. 2. Pure manual weaving, the size is slightly error, each tapestry is unique. The measurement allowed error is +/- 1-3cm. 3. Due to the transportation packaging, the tassels will not be smooth when received, it is recommended to comb the tassels with a comb. The rope is easy to mess. After receiving it, shake it and straighten it out. 4. The natural cotton rope may have some smell, which is produced by cotton craftsmanship. It will disappear after a few days when hung on the wall. 5. Cleaning method: It is recommended to pop up or use a blower to clean the dust.
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping & delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
